Payment & Billing Information

1. Applicable Commercial Terms

Each client engagement may have its own commercial requirements depending on the nature, scope and duration of the service.

The applicable commercial documents may include:

• Quotation
• Proposal
• Invoice
• Service agreement
• Statement of work
• Written project confirmation

These documents may specify the final price, payment schedule, deliverables, taxes, recurring charges and other project-specific conditions.

2. Services Covered

Billing arrangements may apply to services including:

3. Advance Payment

Depending on the project, Growth Tech may require an advance payment before beginning work.

Advance payment may be required to allocate professional resources, commence project work, reserve production capacity or purchase project-specific third-party services.

4. Project-Based Payment

Website development and other project-based services may be billed through an advance, milestone payments and/or final payment depending on the agreed project structure.

The payment schedule applicable to a particular project will be communicated in the relevant quotation, proposal or invoice.

5. Monthly & Recurring Services

Ongoing SEO, digital marketing, social media management, advertising management or other recurring services may be billed monthly or according to another agreed billing cycle.

The applicable invoice or service agreement may specify the billing date, service period and cancellation requirements.

Monthly service charges relate to the agreed service period and are not automatically linked to the achievement of a specific number of leads, sales or other business results.

6. Advertising Budget & Management Fee

Where Growth Tech manages paid advertising campaigns, the advertising/media budget and Growth Tech's professional management fee may be separate charges.

7. GST & Applicable Taxes

Where applicable, GST and other legally required taxes may be charged in addition to the professional service fee and reflected in the relevant invoice.

The applicable tax treatment may depend on the nature of the transaction, customer details, place of supply, registration status and applicable Indian tax laws.

Clients should provide accurate billing and tax information where required for invoicing.

8. Invoices

Growth Tech may issue invoices electronically or through other appropriate business channels.

An invoice may include, as applicable:

• Business name and billing information
• Invoice number
• Invoice date
• Service description
• Quantity or service period where applicable
• Professional service charges
• Applicable taxes
• Total amount payable
• Payment due date
• Payment instructions

9. Payment Due Date

Payments should be made by the due date mentioned on the relevant invoice, quotation, proposal or service agreement.

If no separate due date has been specified, payment is expected within the period communicated by Growth Tech for the relevant service or project.

10. Delayed Payments

Delayed payments may affect project schedules, campaign continuity, access to ongoing services or the ability to commence additional work.

Where an invoice remains unpaid after the applicable due date, Growth Tech may contact the client for payment clarification or reminder.

If permitted by the applicable agreement, Growth Tech may temporarily pause work or services until outstanding payment obligations are addressed.

11. Payment Confirmation

Clients may be asked to provide a payment reference, transaction confirmation or other information where necessary to identify and reconcile a payment.

A payment is considered received only after the relevant transaction has been successfully credited or otherwise verified by Growth Tech or the applicable payment service.

12. Payment Methods

Growth Tech may provide one or more payment methods depending on the project and applicable business arrangements.

Available payment methods may include bank transfer, UPI, online payment gateway or another payment method communicated in the relevant invoice or payment instructions.

Clients should use only official payment details provided by Growth Tech through authorised business communication channels.

13. Payment Gateway Charges

Where an online payment gateway is used, the transaction may be subject to the gateway provider's processing terms, technical limitations or applicable charges.

Any separately applicable payment-processing charge will be handled according to the relevant payment arrangement and applicable law.

14. Failed or Reversed Payments

If a payment fails, is reversed, disputed, charged back or otherwise does not reach Growth Tech, the underlying invoice or payment obligation may remain outstanding until the matter is resolved.

Clients should contact Growth Tech promptly if a payment appears to have been deducted from their account but has not been credited to the applicable invoice.

15. Duplicate Payments

If a client accidentally makes a duplicate payment, the client should notify Growth Tech with the relevant transaction details.

After verification, the excess amount may be adjusted against an outstanding or future eligible invoice or returned through an appropriate payment method, subject to applicable requirements.

16. Billing Disputes

If a client believes an invoice contains an error, the client should contact Growth Tech as soon as reasonably possible with details of the disputed item.

Billing concerns may include:

• Incorrect amount
• Duplicate charge
• Incorrect service description
• Incorrect tax information
• Payment already made
• Other identifiable billing discrepancy

Growth Tech may review the relevant quotation, invoice, payment record and project information to resolve the concern.

17. Cancellation & Billing

Cancelling a service does not automatically cancel amounts already due for services delivered, completed work, applicable service periods or third-party commitments.

Refund and cancellation matters are handled according to the separate Refund & Cancellation Policy together with the applicable project or service agreement.

18. Third-Party Purchases

Growth Tech may purchase or arrange third-party services specifically for a client project where authorised or required.

Such costs may include:

• Domain registration
• Web hosting
• Premium themes
• Plugins
• Software licences
• APIs
• Stock media
• Email services
• Advertising expenditure
• Other project-specific services

Third-party charges may be separate from Growth Tech's professional service fee.

19. Client Billing Information

Clients are responsible for providing accurate billing information required for invoices.

This may include:

• Legal or business name
• Billing address
• Email address
• GST details where applicable
• PAN or other required tax information
• Other information reasonably required for invoicing

20. GST Details Provided by Client

Where a client requires GST-related invoicing, the client should provide correct and valid GST information before the relevant invoice is issued or corrected, where reasonably possible.

Growth Tech is not responsible for errors resulting from incorrect, incomplete or outdated information supplied by the client, subject to applicable law.

21. Invoice Corrections

If an invoice contains an identifiable administrative or billing error, the client should contact Growth Tech with the relevant details.

Where appropriate, Growth Tech may issue a corrected document, adjustment, credit note or other appropriate documentation in accordance with applicable accounting and tax requirements.

22. Records & Documentation

Growth Tech may maintain business records relating to quotations, invoices, payments, project services, communications and other commercial transactions as reasonably required for business, accounting, tax, contractual and legal purposes.

Electronic invoices, receipts, confirmations and business communications may be retained where appropriate.

23. Refunds & Adjustments

Approved refunds or billing adjustments will be handled according to the applicable Refund & Cancellation Policy, project agreement and applicable law.

A refund may be adjusted for applicable amounts where legally and contractually appropriate, including completed work or non-recoverable third-party commitments.

24. Service Suspension for Non-Payment

Where payment remains outstanding and the applicable agreement permits suspension, Growth Tech may temporarily pause relevant services until the outstanding payment issue is resolved.

Suspension may affect project timelines, campaign management, development work, maintenance or other ongoing services.

25. No Unauthorised Payment Requests

Clients should verify payment details before transferring funds, particularly where payment instructions are received through email, messaging applications or other electronic communication.

If a client receives an unexpected change to payment instructions, confirmation should be obtained through an official Growth Tech contact channel before making the payment.

26. Changes to Pricing

Growth Tech may update its standard service pricing, packages or commercial offerings from time to time.

A specific project that has already been formally agreed may continue according to the applicable quotation or service agreement unless the parties agree otherwise.

27. Relationship With Other Policies

This Payment & Billing Information page should be read together with the Growth Tech Terms & Conditions, Refund & Cancellation Policy, Privacy Policy and other applicable website policies.

Where a specific written client agreement contains different payment provisions, the specific agreement may govern the relevant engagement to the extent permitted by applicable law.

28. Changes to This Policy

Growth Tech may update this Payment & Billing Information page from time to time to reflect changes in business practices, payment methods, tax requirements, service structures or applicable law.

The latest version will be published on this page with an updated “Last Updated” date.

29. Business Information

30. Billing Process